Get message headers in Gmail

  1. Go to and sign in with your account if you have not already
  2. Select the email for which you need to get the headers
  3. Click the downward facing arrow to the right of the reply button and click Show Original: 

  4. A wall of text will appear on the page

    Hold the ctrl key and press A to select all the text

    Hold ctrl and press C to copy the text

  5. You can now paste this text into an email response to your support agent for further analysis 

Still have questions?

Not to worry, we're here for you!